Please check the status of your exchange request from the app where the exchange was initiated. Additionally, please note that there may be a delay in reflecting the points exchange. Please click the (三) button on the top left corner of the "MYAKU-PO!"app's home screen and check the transaction results of the points exchange from the menu bar 'Usage History'.
※ When the exchange is completed, you will be notified via the notification bell icon on the top right corner.
If several days have passed since the completion of the application and the exchange has not been processed, please check your membership number and nickname in advance and contact us.
＜Inquiry form＞
※ How to check your membership number:
Please check the following FAQ URL:
＜What is a membership number? Where can I find it?＞
※ How to check your nickname:
After selecting the (三) button on the top left corner of the app's home screen, the name displayed at the top of the menu screen is your nickname.