Please try the following solutions.
1. Check your network connection (make sure you are connected to a network if the Wi-Fi icon is displayed).
2. Restart the app.
3. Restart the device.
If the balance is still not updated after performing these steps, please click on the (三) at the upper left corner of the home screen of the application, and then click "Usage history" in the menu bar to check whether the transactions are reflected respectively.
■If there is no "Transaction History"
It may take some time for your point balance to be reflected.
Please wait a while and check again later.
■If there is a "Transaction History"
Please prepare your member number, nickname, and the balance displayed on the home screen before contacting us. Provide these details when filling out the inquiry form.
<Inquiry form>
※Please refer to the following step to check membership number.
<What is Membership number? Where can I find it?>
※Steps on checking nickname
Click on the (三) at the upper part of the home screen of the application, the name displayed is the nickname.