The reason why you may not be receiving the SMS verification code could be due to the following:
■ Restricted SMS inbox due to spam mail settings:
- Your device's spam mail settings or initial settings for spam mail prevention may block SMS sent from unknown users or those who are not in your contacts. Please temporarily disable the restriction and try again. SMS will be sent from a number starting with 0032, so ensure your device is set to receive SMS.
■ Unable to receive SMS after MNP:
- When using Mobile Number Portability (MNP) to switch your service to another mobile carrier, you may not be able to receive SMS. Please check your settings.
■ Your SMS inbox is full:
- Delete unnecessary data and try to request the verification code again.
■ Incompatibility with your mobile carrier service or device:
- Depending on your mobile phone carrier service (especially if you have a data-only SIM without SMS functionality) or device, you may not be able to use SMS.
■ Mobile communication disabled:
- If you're only connected to Wi-Fi or if your device is in airplane mode, you won't be able to receive SMS.
※If the issue persists after trying the above steps, restarting your device or retrying from the beginning may resolve it. If the problem persists, please contact us with your mobile service carrier incuded in the message.
＜Inquiry form＞
■ Restricted SMS inbox due to spam mail settings:
- Your device's spam mail settings or initial settings for spam mail prevention may block SMS sent from unknown users or those who are not in your contacts. Please temporarily disable the restriction and try again. SMS will be sent from a number starting with 0032, so ensure your device is set to receive SMS.
■ Unable to receive SMS after MNP:
- When using Mobile Number Portability (MNP) to switch your service to another mobile carrier, you may not be able to receive SMS. Please check your settings.
■ Your SMS inbox is full:
- Delete unnecessary data and try to request the verification code again.
■ Incompatibility with your mobile carrier service or device:
- Depending on your mobile phone carrier service (especially if you have a data-only SIM without SMS functionality) or device, you may not be able to use SMS.
■ Mobile communication disabled:
- If you're only connected to Wi-Fi or if your device is in airplane mode, you won't be able to receive SMS.
※If the issue persists after trying the above steps, restarting your device or retrying from the beginning may resolve it. If the problem persists, please contact us with your mobile service carrier incuded in the message.
＜Inquiry form＞