You cannot suspend your service yourself.
If you wish to suspend your service, please contact the Myaku-pe Call Center.
If you wish to unsuspend your service, you will also need to contact the call center.
[Myaku-pe Call Center]
Phone number: 0570-050-389
Hours: Weekdays 9:00-18:00 (excluding weekends, holidays, and the New Year holidays)
If your smartphone is lost or stolen, please contact the lost and stolen phone number.
[Myaku-pe Call Center (Lost and Stolen Phone Number)]
Phone number: 0120-389-007
Hours: 24 hours
*This number is only for lost and stolen phones, so we cannot answer any other inquiries. Thank you for your understanding.